Where's your Support Team's Support Team?
Don’t swap your team for agents; supercharge them with Sandgarden’s daemons. Our AI daemons eliminate tedious work so support engineers can thrive.
More Effective Teams
Deployment Time
Reduction in Repetitive Tasks
Increase in Tickets/Engineer
Delivering the context reps need, without lifting a finger
Sandgarden uses ticket history, the CRM, and any other datasources you provide to give support engineers the bigger picture before they open up the issue.
Evaluating how your customers really feel
Sandgarden analyzes communication, tracks sentiment shifts, and identifies potential churn risks by going far beyond surface-level sentiment scoring.
Transform complex technical investigations into instant insights
Sandgarden automatically understand affected systems, presenting a comprehensive diagnostic view that replaces hours of manual engineering work.
We've written the daemons for you
They're always running in the background, covering every possible use case across the following categories:
Staffing + Schedule Management
Optimize schedules to meet bandwidth needs.
Employee Onboarding + Monitoring
Bring new engineers up to speed faster.
Quality Assurance
Ensure consistent high-quality responses across all tickets.
Trend + Pattern Identification
Spot trends and recurring issues early.
Customer Sentiment
Monitor and analyze customer satisfaction and sentiment.
Team Performance
Track metrics and optimize workload distribution.
Ticket Prioritization
Automatically identify and prioritize urgent support tickets.
Escalation Management
Ensure critical issues get the attention they need, when they need it.
Documentation Gaps
Identify missing knowledge base articles and documentation needs.
Information Gathering
Automate repetitive information collection from customers.
Ticket Lifecycle Management
Track and optimize the full lifecycle of support tickets.
Ticket Routing
Direct tickets to the right team members based on expertise and capacity.
Why use Sandgarden?
Our platform is designed to make both managers and support engineers more productive and happier.
Why Managers Love It
Reduces support team drag on OPEX
Lower operational costs while maintaining or improving support quality
Schedule Management
Efficiently manage and optimize support team schedules
Team Onboarding + Performance Monitoring
Ensures your most important customers receive timely, high-quality support
Solve customer problems proactively
Address issues before they become business problems
Why Support Engineers Love It
Eliminates critical-but-boring tasks
No more spending hours on routine maintenance work
More time for interesting challenges
Focus on unique problems that require human creativity and expertise
No more repetitive responses
Save time and mental energy by automating common replies
Never miss critical issues
Stay on top of business-critical support requests
Deploy in 20 minutes
Get started quickly with no complex setup or AI expertise required.
Connect external systems
Easily integrate with your existing ticketing system, knowledge base, and other tools.
Zero change to your team's workflow
Your team continues to work as they always have, with no new interfaces to learn.
It just works
AI daemons work silently in the background, saving time and enhancing capabilities.
Enterprise-grade security
SOC 2 Type 2 certified with annual penetration testing
Data Encryption
Access Controls
Regular Audits
Compliance
Ready to transform your support operation?
Enhancing support teams with AI that works alongside humans, not replacing them.
Enhancing support teams with AI that works alongside humans, not replacing them.