How It Works
Sandgarden runs “always on” daemons on your behalf. Its LLM-driven processes help support engineers automate work, eliminate repetitive tasks, respond more quickly and thoroughly to customer inquiries, and generally lead happier lives.
On sign up, managers connect external systems—ticketing systems, CRM, documentation, databases—and just like that, the daemons are activated.
Instant + Deep Context: Daemons scour the ticket history, CRM, and other datasources to provide support engineers a complete picture.
Proactive Issue Management: Daemons identify and prioritize urgent issues, ensure critical ones get immediate attention.. and spot trends and recurring problems early, so small ones don't become major incidents.
Automated Troubleshooting: We automatically understand affected systems, presenting a comprehensive diagnostic view that replaces hours of manual engineering work.
Relationship Intelligence: Daemons deep-dive into communication patterns, track sentiment shifts, identify potential churn risks to go far beyond surface-level sentiment scoring.
Intelligent Workflow Optimization: We suggest schedule optimizations to meet bandwidth needs and ensure consistent high-quality responses across all tickets.
Knowledge Enhancement: Daemons identify missing knowledge base articles, automate repetitive information collection from customers, and track the full lifecycle of support tickets, creating a continuously improving support ecosystem.
And so much more: Team Performance monitoring, Employee Onboarding, Churn Reduction, Engineer Efficiency, the list goes on and on, with daemons arriving daily.
Your team works as they always have, with zero changes to workflow.
Don't swap your team for agents; supercharge them with Sandgarden's daemons. We're building the future of support engineering—where context is instant, troubleshooting is automated, and every interaction is driven by data.
Enhancing support teams with AI that works alongside humans, not replacing them.
Enhancing support teams with AI that works alongside humans, not replacing them.